Jaime Shycko is executive director and founder of Information Architecture Labs, a leading-edge information architecture and user experience consulting firm located in South Florida. Jaime manages and builds teams of information architects, interaction designers, software engineers, content developers and graphic designers that create successful web sites, intranets, portals, online communities as well as other innovative information products and services.

As a Usability Specialist at Miami-Dade County for more than a decade, Jaime is a founding member of one of first e-government departments in the nation. She is best known for work on miamidade.gov, the county’s web portal; and Knowledge Base, along with its related systems and applications. She serves as an advocate for the critical roles that clear requirements, structured information, cohesive brands and intuitive interfaces play in optimizing the user experience.

During her career, Jaime has served clients including the Mayor, Board of County Commissioners, Police, Fire Rescue, Libraries, Elections, Animal Services, Port Miami, Miami-International Airport and most recently Jackson Heath System. She also regularly serves as a consultant to local municipalities, newspapers, universities and nonprofits. Jaime has led the information architecture team on award-winning projects like the Miami-Dade County web portal, Housing Central and E-net (employee intranet).

As a member of the American Society for Information Science & Technology (ASIS&T) Information Architecture Institute (IAI) Usability Professionals Association (UPA), Jaime consistently keeps up with the latest technologies and best practices in the industry. She is currently working on an advanced degree in library and information science from Kent State University’s College of Communication and Information, and currently holds a bachelors in English from the University of Central Florida.

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